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FAQ
-- Frequently Asked Questions
This page contains answers to common questions handled by our support
staff, along with some tips and tricks that we have found useful
and presented here as questions.
Note:
In these answers we will follow a few shorthand conventions for
describing user-interface procedures. Key combinations will be presented
like this: Ctrl+Alt+Delete,
which means that you should press and hold down the Control key,
the Alt key, and the Delete key at the same time. Menu selections
will be presented like this: File->Open,
which means that you should open the File menu, and then make the
Open selection.
Why
doesn't anything happen when it said I am connected to hi808.net?
Check
your Domain Name Settings, most times when nothing happens it
means the DNS server your set to is wrong. Check the DNS server
setting and try again.
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What
is the tech support telephone number?
The
voice support number is 947-9077, hours of operation are: Mon-Fri
9:00-5:00, we are normally closed on weekends and holidays, but
we do check the answering machine during this time and do return
calls.
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What
is the modem phone number?
Set
your dialer to call 792-0003
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What
are the different server names and IP numbers that all these Internet
applications ask for?
IP
Address is dynamically assigned via PPP, thus the 0.0.0.0 Also
WIN95/98 users set the DNS server to 0.0.0.0
Protocol PPP Van Jacobsen Compression On/Enabled
DNS Server (1) 198.79.108.193
DNS Server (2) 198.79.108.197
Mail Server = mail.hi808.net
SMTP Server = smtp.hi808.net
POP3 Server = pop.hi808.net
MTU 296
Domain Name Suffix hi808.net
Gateway 198.79.109.34 IP Address 0.0.0.0
PPP login/password are same as POP E-Mail
Name and Password
Your E-Mail Address loginname@hi808.net ie: joe@hi808.net
Technical Support E-Mail support@hi808.net
Hurricane Internet Inc. FTP Server = ftp.hi808.net
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